We want your wireless CarPlay adapter to work well in your car. If something is not right, this policy explains your options. Nothing here reduces your rights under UK law.
Changed your mind? You have 14 days
Under the Consumer Contracts Regulations 2013, you may cancel your order for any reason:
- Your 14-day period starts when you, or someone you nominate, receives the order.
- You may also cancel before the order arrives.
- After telling us you are cancelling, you have a further 14 days to send the item back.
Email hello@nexlin.co.uk with your name, order number, and a clear statement that you want to cancel.
Your refund
- We refund within 14 days of receiving the item back, or receiving proof that you sent it, whichever is earlier.
- The refund includes the item price and the cost of standard delivery.
- Refunds return to the original payment method, with no fee from us.
Return postage
For change-of-mind returns, you cover the return postage. We recommend a tracked service and keeping proof of postage. If an item is faulty, damaged, or not what you ordered, we cover the return cost.
Condition of returned items
You may inspect the adapter as you would in a shop. If it is returned with use or damage beyond what is reasonably needed to inspect it, or with parts missing, we may reduce the refund to reflect the loss in value as permitted by law.
Faulty, damaged, or incorrect items
The Consumer Rights Act 2015 applies:
- Within 30 days of delivery, a faulty, damaged, or misdescribed item may be returned for a full refund, including delivery.
- After 30 days, we will offer a repair or replacement where appropriate. If that is not possible, you may be entitled to a refund.
- In the first 6 months, a fault is generally treated as having been present at delivery unless we can show otherwise.
Email hello@nexlin.co.uk with your order number and a photo or short description of the issue.
Cancellation form
You may use this wording by email or post:
To Nexlin, Docklands Business Centre, 10-16 Tiller Road, London E14 8PX (hello@nexlin.co.uk): I give notice that I cancel my contract for the following goods: [items], ordered on [date] and received on [date]. Name, address, date.
Your statutory rights
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Questions? Email hello@nexlin.co.uk.